Luminate Blog

Do you have a seasonal rate for second homeowners or extended vacations?

By Sean / August 26, 2024 /

We do! There is a Seasonal Rate change fee of $25 to move to the seasonal rate of $9.95 per month. A $25 fee will also be charged to go back to original speed and monthly charge amount. There is a 3 consecutive month minimum and a 12 consecutive month maximum to be on the…

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How fast is fast?

By Sean / August 26, 2024 /

It’s fast! With up to 1Gbps download AND upload, you can do everything you already do online, but a lot more of it – and faster! Online Gaming – No more game lag, slow ping rates or spotty connections. Streaming Video – Enjoy buffer-free streaming of your favorite shows, even when streaming multiple shows on…

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Why is my speed slower than expected?

By Sean / August 26, 2024 /

Great question. Slower than expected speeds can be caused by a lot of issues. How close are you to the router? Wi-Fi speeds degrade over distance. Speaking of Wi-Fi, you will not get your highest speeds unless you are plugged directly into the router via an ethernet cable. How old are your devices, like your…

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When can I get service and what is the process?

By Sean / August 26, 2024 /

We are continually building out our network and we are currently installing service for new customers. You may search your address to see if we are currently servicing your property or you can always contact us. The process is pretty simple. Once determined that we can service your property at this time, you will fill…

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